|By Adam Lewis
|Posted Wednesday, October 08, 2008 11:30:26 AM
So, my wife and I decided it was time to replace the carpet in our master
bedroom. Not that the carpet was old, but our house flooded in the spring
and there's been a musky smell to it ever since. We found some carpet we
liked from a gentleman at the local Flea Market, we'll call him "Frank". I
don't want to mention his real name
because over all I really do like the guy, I just have to get this off my
chest. So anyways...
We found the carpet on Sunday, September 28th.
Unfortunately, we didn't have my truck so we had no way of getting it
home. We paid for it though, and told "Frank" we'd come pick it up the
next weekend on October, 4th. He said that wasn't a problem and asked if
we needed any padding. I told him we probably would, but that I would call
him in during the week to let him know. He said, "Oh, you don't need to do
that, I have plenty" and he points to a bunch of pad in the corner. I'm
sure you can already see where this story is headed but...
The 4th arrives and I take my truck down to "Frank"'s to get the carpet.
We load it up and then I tell him I need 20 yards of padding. He says...
"Mmm, I'm not sure I've got enough, I knew I should have brought more in."
I tell him that's okay, I'll get it somewhere else and he said, "Oh no
no, I've got a warehouse just a little bit down the road. If you want,
you can come by this week and get it." So I tell him okay, and he gives
me his card with his warehouse address on it.
That takes us to last night. I called "Frank" to see what time he gets to
his warehouse so I could pick up padding this morning. He told me he
gets there around 8, but to call him on my way just to make sure he
didn't oversleep or anything. So this morning I get up bright and early,
get ready, and start heading to his warehouse (which is 25 minutes from
my home). I call him at about 15 til 8 and ask if he is at his
warehouse yet. His response.... "Yes yes, I'm here... but, I'm not sure
if I have enough padding for you. How much did you need again?" I tell
him 20 yards and he tells me he'll measure and call me back. He calls me
back in 10 minutes and tells me he only has 14 yards.
So now, it's 7:55 in the morning. I need padding for my carpet that is
suppose to by laid at 9:00. My only choice is Lowes. I do a U-Turn and
head back toward home. I get to Lowes at 8:10 and go to the carpet
padding. Of course, they only have three remnant pieces, two of which
don't have their size marked. I ask someone for help and it's clear they
are clueless about carpet padding. I tell them I need one roll of 7/16
carpet padding and he says, "well let me see what I can do" and he
walks off. About 3 minutes later another guy comes up to me and asks if
he can help me. I explain what I need, and that I didn't think the first
guy understood. He says he'll go get it and off he heads.
Ten minutes go by and the first guy comes back and walks right by me
without saying anything. I ask him, "so, did you find what I needed?"
He answers, "Yeah, Chris is getting it."
Ten more minutes go by and a third employee now asks me if he can help
me. I explain to him that some guy is suppose to be getting me padding
and he says, "Oh yeah, Chris is getting some padding. It's on the top
shelf though and the lifting crane is broken so it may be a few."
Another ten or fifteen minutes pass and finally Chris come dragging my
padding. I drag it up the front counter and... of course, the cashier
doesn't know how to ring up padding. There is no tag on it or anything.
She asks me what it is, so I tell her and she looks it up in the
computer. She then asks me how much I got of it. I tell her 45' x 6',
but that I think they do pricing by the square yard. She says she does
not know, so she calls someone to ask. THE FIRST GUY comes up, the one
who knew nothing about padding, and tells her "no, we sell by the foot,
charge him for 45'." So she does, and I pay, because at this point is
8:55 and I need to leave.
So, I have to go back tonight and complain that I was over-charged on
the padding, because I should have only been charged for 30 square
yards, but instead they charged me for 45 because they thought it was
billed by the foot.
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